Service Level Agreement (SLA)
Parameter Commitment
Uptime Guarantee 99% monthly uptime
Support Response Time Starter: 1–3 hrs · Growth: 10–60 mins · Pro:
2–30 mins (24/7)
Onboarding Duration 2–5 business days
Critical Fixes Within 24–48 hours
Data Backups Daily backups guaranteed
Data Ownership You own all customer and message data
7. Messaging Policy & Compliance
● All WhatsApp automations must comply with Meta’s Business Messaging Policy.
● No spam, cold outreach, or message blasting to users without prior consent.
● Violations may lead to temporary suspension or permanent deactivation without refund.
● AI Sales Engine is not responsible for message restrictions imposed by Meta.
Termination & Suspension
● You may cancel your plan anytime from your dashboard.
● Wyze AI may terminate service for unpaid invoices, misuse, or non-compliance.
● Upon termination, data can be exported within 14 days of notice.
12. Liability Disclaimer
Wyze AI and its subsidiaries shall not be liable for:
● Business losses due to misuse, non-compliance, or third-party outages (e.g. Meta).
● Delays or interruptions caused by external services.
● Any indirect or consequential damages arising from service use.
13. Amendments
Wyze AI reserves the right to modify these Terms & Conditions at any time.
Updates will be communicated via email or your dashboard.
14. Contact Us
📧 Email: sales@wyzeai.com.ng
💬 WhatsApp: +234 903 5439 546
15. Acceptance
By proceeding with payment or using AI Sales Engine, you acknowledge that you have read,
understood, and agree to these Terms & Conditions